Refund policy

30 days return policy If you're looking to return your order for whatever reason, we're here to help. If you are not satisfied with an item you purchased, you can return your unused item(s) for a full refund within 30 days from the date the products were received. However, customers will be responsible for the cost of the return shipping and up to 20% restocking fee. The items have to be unused and in original condition. Email Us

How do I return an item? 

Contact our Customer Service team at customercare@lifevio.com. Our team will issue you a return number (Order Number) and the address to which you'll ship your return. Items must be received back at our warehouse within 15 days of receiving your Order number. Repack the merchandise in the original packaging.

My order arrived Damaged item(s) / Wrong item(s) what do I do? 

If you receive an item from us that arrived damaged during shipping, or is defective in any way, please contact us immediately at Lifevio customer service team along with an attachment of a picture for proof.

Exceptions / non-returnable items

Certain types of items cannot be returned, like on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@lifevio.com